I booked this hotel as I was scheduled to go to the Seremban Half Marathon 2012, and got the Half Marathon Rate. We made the reservation via phone, and was given a reservation number for each of the rooms we booked. We booked a Deluxe Room, but got upgraded to the Executive Room floor, Room 1037, as they did not have enough twin rooms.
The room was very spacious for three, and had enough space to accommodate one more extra bed at RM 80 with breakfast. We also loved the spacious bathroom that came with a seperate bath tub, and shower, along with Crabtree and Evelyn toiletries. Needless to say, we took all the toiletries home, including the 2 hand soaps. They even had a bathroom scale!
In the room they provided coffee and tea making facilities, a flat screen TV with sufficient satelite TV channels including Discovery, International News and a movie channel, a large closet with ironing facilities and a bathrobe.
I have to say that we had a very bad experience with the service of the hotel. The check in took about 20 minutes which was actually ok with me in the beginning as we were upgraded. However, our extra bed took about 4.5 hours to arrive, after calling about 5 times to the Front Desk, Guest Services Manager and Housekeeping every hour or so since 8.30pm. We actually got the bed at 11.30pm, way past our bed time. There was a time we went down to see the Front Desk and told them we ordered an extra bed and he did not even ask for our room number and just say "ok our housekeeping is very busy". That's it.
Breakfast was on the 10th floor in the Executive Lounge, but it was not that appetizing and very little in selection. We had cooked eggs (which was great, and made to order) but the buffet looked really unappetizing and ...limp (noodles, vege, salad, fruits and etc).
The pool was OK, but it was kind of cold as there was not any sun that day. The gym is open from 7am -9.30pm and its quite basic but it has about 4 types of cardio machines, free weights and some other weight machines. Towels and water were provided in the gym.
All in all it was a good deal as we got upgraded, for 3 people. I suppose if were in Seremban again this would be our only option as a family, but the service and breakfast needs serious attention.
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